FAQ

Call us old fashioned, but we like to talk to people and ensure their needs are being met. Plus, each customer’s requirements are different, so, to ensure we offer the best price possible, we prefer to offer personalised quotes based on product, quantity and delivery location.

You can make enquiries either by email – sales@hy-tex.co.uk, or phone –01233 720097

We accept pre-payment by cheque, BACS or debit/credit card. You can also, subject to credit approval, open an account with us (Standard terms are 30 days, unless by prior agreement).

95% of our product range is held in stock in large quantities at our warehouse in Ashford, Kent ready for swift nationwide delivery. While for larger projects we can offer direct delivery from our manufacturers with relatively short lead times.

No. We are a supply-only company. However, as we have been in business since 1991, we’ve built up extensive knowledge and experience – so will always try to offer advice in good faith. Many of our customers are highly experienced contractors, so we can also refer you to them if you require installation.

Yes. We are happy to do this if possible and necessary. Please contact us to arrange.

On all of our product pages we provide data sheets in a PDF format.

Our offices are located at the following address –

Hy-Tex (UK) Limited
Aldington Mill
Mill Lane
Aldington
Ashford
Kent TN25 7AJ

Our operational hours are Monday-Friday 08:30-16:30.

We are closed at weekends and on all English public bank holidays.

Over the Christmas period we tend to close for approximately 7-10 days roughly, this is confirmed nearer the time depending on the business’ needs. However, emails and phone messages continue to be monitored throughout this period.

Our main email address is the following – sales@hy-tex.co.uk

Email bouncing back? We sometimes encounter that our customers forget to include the hyphen.

We love to hear our customers feedback, and there are several ways you can communicate your thoughts…

Email: sales@hy-tex.co.uk – Phone: 01223 720097 – Twitter: @HyTexUKLtd – Facebook: @HyTexUKLtd – Instagram: Hytexukltd –

LinkedIn: Hy-Tex (UK) Ltd – YouTube: Hy-Tex (UK) Ltd – Trust Pilot: Hy-Tex UK Ltd.

If you still require further information, as mentioned, please don’t hesitate to get in contact with us via email or by phone.